This Guest Terms and Conditions (the "Agreement") governs participation in any tour, trip, excursion, tasting, class, or other travel experience (collectively, the "Tour") organized or sold by Kosher Wine Journeys LLC ("KWJ," "we," "us," or "our"). By booking or participating in a Tour, the guest (and each member of the guest's party) agrees to be bound by this Agreement.
1. Reservations; Deposits; Payments
A deposit of $2,500 per person is required at the time of booking. Final payment is due no later than ninety (90) days prior to departure. For bookings made within ninety (90) days of departure, full payment is due at the time of booking. KWJ may treat any failure to make timely payments as a cancellation by the guest and may cancel the reservation without further notice.
Prices are quoted in U.S. dollars unless stated otherwise. KWJ may pass through increases in taxes, government fees, fuel surcharges, exchange-rate fluctuations, supplier price increases, or similar costs, provided KWJ gives reasonable notice when practicable.
Credit card payments: Guest authorizes KWJ to charge the card on file for amounts due under this Agreement, including any approved change fees, supplier penalties, or damage charges assessed by suppliers and attributable to guest. Guest agrees not to initiate chargebacks for amounts properly due under this Agreement.
2. Items Not Included
Unless expressly included in the published itinerary or written inclusions list, the Tour price does not include: airfare; airport or departure taxes; excess baggage fees; seat assignments; passports or visas; vaccinations; laundry; phone calls; personal expenses; items not included on regular menus; meals not specifically listed in the itinerary; optional activities; and any health, accident, baggage, or travel protection insurance.
3. Guest Cancellations; Changes; Substitutions
All cancellations must be submitted in writing and are effective only upon receipt by KWJ during business hours. Cancellation fees apply per person, based on the Tour start date and the date KWJ receives written notice:
• 120 or more days prior to departure: refund of amounts paid minus an administrative fee per person.
• 90–119 days prior to departure: 50% of the deposit retained; balance refundable.
• 60–89 days prior to departure: 50% of total Tour cost retained; balance refundable.
• Within 60 days of departure (or no-show): 100% of total Tour cost retained; no refund.
No refunds will be issued for unused services, missed activities, early departure, or failure to make flights/transportation. Name changes and substitutions are permitted only with KWJ's prior written approval and may require supplier consent; fees may apply.
4. Force Majeure; Interruptions; Public Health
KWJ is not responsible for, and no refunds are required due to, delays, interruptions, itinerary changes, or cancellations arising from events beyond KWJ's reasonable control ("Force Majeure"), including but not limited to: acts of God; severe weather; fire; flood; earthquake; war; terrorism; civil unrest; crime; strikes or labor disruptions; government actions; border closures; travel advisories; epidemics, pandemics, or other public health events; quarantines; transportation interruptions or shortages; supplier failure, default, or insolvency; and any similar event.
5. Tour Cancellation or Material Change by KWJ
KWJ reserves the right to cancel a Tour at any time for any reason, including insufficient enrollment, supplier unavailability, safety/security concerns, or Force Majeure. If KWJ cancels a Tour prior to departure for reasons other than Force Majeure, KWJ will refund amounts paid to KWJ for the Tour, which will constitute guest's sole and exclusive remedy.
6. Itinerary; Hotels; Transportation; Substitutions
KWJ may modify the itinerary, accommodations, wineries/venues, transportation, schedules, and included services at any time for operational, safety, or other reasons. Such changes do not constitute a cancellation and do not entitle guest to a refund.
7. Dietary Needs; Allergies; Kosher Observance
Tours are catered by a certified kosher chef or arranged with kosher-certified providers as described in the itinerary. Guest must disclose all dietary requirements and allergies prior to registration. KWJ will make reasonable efforts to accommodate disclosed needs but cannot guarantee an allergen-free environment and is not responsible for adverse reactions.
8. Travel Documents; Laws; Health Requirements
Guest is responsible for obtaining and maintaining valid travel documents, including a passport valid for at least six (6) months beyond the scheduled return date, visas (if applicable), and compliance with all entry/exit requirements, local laws, and health mandates.
9. Travel Insurance
KWJ strongly recommends that guest purchase comprehensive travel protection including trip cancellation/interruption, medical, and medical evacuation coverage. Guests who decline travel insurance assume full responsibility for costs related to interruption, delay, medical care, evacuation, or cancellation.
10. Code of Conduct; Removal
Guest must conduct themselves respectfully and safely and must comply with all Tour rules, venue policies, and applicable laws. KWJ may remove any guest whose behavior is disruptive, unsafe, intoxicated, harassing, or otherwise inappropriate, without refund.
11. Alcohol; Responsible Consumption
Wine tastings and alcohol consumption are part of the Tour. Guest agrees to consume alcohol responsibly and acknowledges that intoxication increases risk. KWJ may limit or refuse service or participation to any guest, without refund, to protect safety.
12. Assumption of Risk; Release; Indemnity; Limitation of Liability
Guest acknowledges that travel and Tour activities involve inherent risks, including without limitation transportation risks, walking on uneven or slippery terrain, winery/vineyard/cellar environments, alcohol consumption, weather conditions, crime, illness, and risks associated with foreign countries. Guest voluntarily assumes all such risks.
TO THE FULLEST EXTENT PERMITTED BY LAW, GUEST RELEASES, WAIVES, DISCHARGES, AND AGREES TO HOLD HARMLESS KWJ AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, GUIDES, AND AFFILIATED ENTITIES FROM ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE TOUR, EXCEPT TO THE EXTENT CAUSED BY KWJ'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
In no event will KWJ be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages. KWJ's total liability for any claim will not exceed the amounts actually paid by guest to KWJ for the Tour giving rise to the claim.
13. Medical; Fitness to Travel; Emergency Care
Guest represents that they are physically and mentally fit for travel and participation in the Tour. Guest is solely responsible for obtaining medical advice, vaccinations, medications, and medical insurance.
14. Photography and Marketing Release
Guest grants KWJ a perpetual, worldwide, royalty-free license to use photographs, video, or audio recordings taken during the Tour that include guest's likeness for KWJ's marketing, promotional, or informational purposes, unless guest opts out in writing prior to departure.
15. Privacy
KWJ may collect and use personal information to administer the Tour and may share information with suppliers as necessary to provide services.
16. Age Requirement
All guests must be at least twenty-one (21) years of age at the time of the Tour.
17. Dispute Resolution; Governing Law; Venue
Any dispute, claim, or controversy arising out of or relating to this Agreement or the Tour will be resolved exclusively through binding arbitration before the Beth Din of America in New York, New York, in accordance with its then-current rules. This Agreement will be governed by the laws of the State of New York, without regard to conflict-of-laws rules.
18. Entire Agreement; Severability; Amendments; Electronic Signature
This Agreement constitutes the entire agreement between the parties concerning the Tour and supersedes prior communications. If any provision is held unenforceable, the remaining provisions will remain in effect. This Agreement may be executed electronically, and electronic signatures are binding.
